Dispatch
Orders received before 12:00 GMT on a business day are typically dispatched the same day from our UK facility. Lyophilised peptides are shipped in insulated packaging with cold packs sufficient to preserve integrity in transit.
Delivery
- United Kingdom: 1–2 business days (tracked courier).
- European Union: 2–4 business days (tracked, DDU).
- Rest of world: 3–7 business days where lawful (tracked express).
Tracking information is emailed at dispatch. A signature is required on delivery. The buyer is responsible for ensuring someone competent is available to receive and refrigerate the shipment promptly.
Customs, Duties & Restricted Destinations
Import duties, VAT and customs charges are the buyer's responsibility. We cannot ship to jurisdictions where importation of the requested compound is restricted. Orders to such destinations will be refunded.
Damage in Transit
Inspect shipments on arrival. Report any visible damage or temperature excursion within 48 hours of delivery with photos of the packaging and product. We will replace or refund verified transit-damage claims at no cost.
Returns
For safety and regulatory reasons, opened or temperature-sensitive products cannot be returned once delivered. Unopened, intact items may be returned within 14 days of receipt for a refund of the product price (less return shipping) provided the cold chain has been documented.
Refunds
Approved refunds are issued to the original payment method within 10 business days of receipt and inspection of the returned goods.